FREQUENT ASKED QUESTIONS
Shipping and Handling Policy
All orders shipped by Obsessed Junkie will be shipped USPS Priority (2-3 Business Days) or USPS Standard (3-5 Business Days). Orders typically take up to 1-3 business days to be processed. Orders placed between Friday-Sunday will be processed starting the following business day.
All orders shipped by Obsessed Junkie will be shipped USPS Priority (6-14 Business Days). Orders typically take up to 1-3 business days to be processed. Orders placed between Friday-Sunday will be processed starting the following business day.
FREE SHIPPING PROMOTION
All orders over $75 will receive free shipping. Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
TRACK MY ORDER
Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. Once your order is shipped, a tracking number will be provided in email. Your order can be tracked at www.usps.com
We try our best to ensure your order will be delivered on time. Delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time frame.
For online purchases, Obsessed Junkie accepts the following forms of payment:
Refunds and Returns Policy
NO REFUNDS NO EXCEPTIONS. Store credit only. Items purchased from Obsessed Junkie are eligible for store credit within 7 days after delivery. The customer is responsible for return shipping. However, we will add an additional $6.00 to your store credit.
NO CHANGES may be made once an order has been placed.
Items must be returned unworn, undamaged, unused, and with all original packaging. Please keep your items in a returnable condition.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Returns can be mailed to:
7400 Old Mount Holly Road #722
Paw Creek, NC 28130-9700
If you receive an item that is damaged, please contact customer service immediately. Customers have 14 days after receiving your order to contact customer service and inform us on any damaged items. After 14 days there will not be any replacements of items.
Profile data, such as your username and password that you may set to establish an online account with us and your interests and preferences.
Communications, such as information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us,
Marketing data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes and contests.
Purchase data, including your order history and information needed to process and fulfill your order, including order details, billing address, and delivery address.
INFORMATION WE OBTAIN FROM THIRD PARTY PLATFORMS
If you choose to login to the Sites via a third-party platform, such as Google or Facebook, or otherwise connect your account on the third-party platform or network to your account through the Sites, we may collect information from that platform or network. You may also have the opportunity to provide us with additional information via the third-party platform or network, such as a list of your friends or connections and your email address.
We and our service providers may automatically log information about you, your computer or mobile device, and your activity occurring on or through the Sites, such as:
Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, the website you visited before browsing our site, and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
provide, operate and improve the Service, such as to enable you to make purchases of clothing and accessories that we have listed on the Sites;
establish and maintain your account on the Service;
communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
provide customer support and maintenance for the Service;
facilitate your login to the Sites via third party platforms, such as Google and Facebook; and
enable security features of the Sites, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.
We may use your personal information to send you Obsessed Junkie-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications.
FOR RESEARCH AND DEVELOPMENT
We may use your personal information for research and development purposes, including to analyze and improve the Service and our business.
INTEREST BASED ADVERTISING
Effective as of April 1, 2020.
PERSONAL INFORMATION YOU PROVIDE TO US
Personal information you may provide to us through the Service or otherwise includes:
Contact data, personal or business contact information such as your first and last name, email and mailing addresses, phone number, professional title and company name.
Registration data, such as information that you provide to register for an account or sign up for an event, including the day and month of your birth and the event you registered for.
Data about others for whom you purchase an item or gift, such as name, delivery address and phone number. Please do not purchase a gift for someone or share their contact information with us unless you have their permission to do so.